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Choose Create account on the landing page or go to the sign-up page. Register with an email and password, or use Continue with Google. You pick your language when you sign up and can change it later in your profile.

Use Sign in with your email and password, or Continue with Google. If you've forgotten your password, use the reset link on the sign-in page to receive a recovery email.

Two-factor authentication adds a one-time code from an authenticator app on top of your password. It's optional for shooters but required for match directors, club admins, and federation admins. Set it up under Settings, then Security, where you can also trust a device for 90 days.

Yes. StageOne is fully bilingual in Norwegian and English. Toggle NO and EN in the top bar, or set your preferred language in your profile. Emails follow your saved preference.

Open Settings, then Privacy and data, to request erasure. Your personal data is pseudonymised in line with GDPR. A few records required by Norwegian bookkeeping law, such as issued invoices, are kept for the legal period but are no longer linked to your identity.

Use the search on the landing page, or open Clubs and federations in the app. You can browse federations and their affiliated clubs and open any organisation's public page.

Open the club's page and choose Join. Your request goes to the club's administrators for approval. You join federations the same way where direct membership is offered.

Click the link in the email while signed in with the same address it was sent to. You'll see the membership details and the annual fee before you accept or decline. Accepting makes you an active member.

Clubs and federations set an annual membership fee. After you become a member, the organisation issues an invoice - paid by bank transfer or, where enabled, by card. You can view your invoices and download the PDF.

Open the match page, choose your fee tier if there is more than one, pick a squad, and register. Public matches are open to anyone; members-only matches require an active membership in the hosting organisation.

If the match charges an entry fee and the host has card payments enabled, you're sent to a secure Stripe checkout and your seat is held for 24 hours until you pay. Otherwise your registration is confirmed immediately and any fee is settled with the organiser directly.

You can join the waitlist. If a confirmed shooter cancels, the next person on the waitlist is promoted automatically. On paid matches a promoted shooter receives an email with a payment link and 24 hours to complete checkout.

Squads are the relay groups that shoot together. Pick a squad when you register, and change it later from the match page while registration is open. A match director can also reassign you.

Yes, while the match hasn't started. Refunds depend on the match's cancellation policy: flexible refunds up to 24 hours before, moderate tapers as the date approaches, strict offers none. Any eligible refund is returned to your card automatically.

Once a match director publishes results, the match's Results page shows the standings, your score, the per-stage breakdown, and a CSV export. Your recent results also appear on your dashboard and profile.

Federations group shooters into grades based on a classification score from your best results. Your current grade shows on your profile and dashboard. Federations recalculate grades on a schedule, usually once a season, and grades are never downgraded automatically.

A series links several matches into a season-long competition. Your series total uses your best regular results plus the finale, scored relative to each match winner. The series page shows standings, your position, and the best-of rule in use.

If you're not part of a club, open your profile and request match-director (Stevneleder) status. A platform administrator reviews the request; on approval you get a personal host organisation so you can run matches on your own.

From Matches choose Create a new match and follow the wizard: basic info, stages, squads, fees, and review. You can save a draft and open registration when you're ready.

Yes. Add several fee tiers, such as Standard, Junior, or Late entry, and shooters choose one when registering. You can add a new tier while registration is open, but editing or removing tiers is only allowed while the match is still a draft.

Open the match's Manage dashboard. It's organised in phases: Before (roll-call, stages, squads, staff, settings), Scoring (live progress), and Finish (publish results). The state bar moves the match through its lifecycle.

When you start the match day you land on roll-call. Everyone is present by default; tap DNS for shooters who don't show. You can reverse a DNS as long as no scores have been entered for that shooter.

On the scoring screen you score one shooter at a time per stage and squad. Enter the hit count, and a tiebreaker time on the tiebreaker stage. Scores save optimistically and retry automatically if the connection drops, so it works on poor match-day signal.

From the Finish phase choose Publish results and confirm. Publishing is when standings become visible to shooters and feed into any series - it's final, so check the scores first.

If your organisation or its federation owns the series, pick it in the wizard or on the manage dashboard. If you're an independent organiser, request attachment to a federation series from the manage dashboard and a federation admin approves it.

Open Club admin, then Members. You can approve or reject join requests, change a member's role, and remove members. Role changes and removals are recorded in the audit log.

Use Invite by email on the Members page. The person receives an email and accepts after reviewing the membership and fee. Until they accept they show as invited, not active.

Open Club admin, then Invoices, and trigger the annual member invoices. Each member gets a PDF invoice, paid by bank transfer or by card where Stripe is enabled. Mark bank-transfer invoices as paid once the money arrives.

Connect a Stripe account from your club settings through Stripe Connect onboarding. Once payouts are enabled you can turn on card collection for member invoices and match entry fees; funds land in your connected account.

In Club admin, then Settings, you can edit the club name, logo, website, description, contact and address details, and bank account. These appear on your public club page and on invoices.

Open Federation admin, then Clubs, and add clubs by search. Affiliated clubs roll up into your federation for series, classification, and optional on-behalf invoicing. You can unaffiliate a club once its invoices are settled.

In Federation admin, then Series, create a series and add matches from your federation and affiliated clubs. You can set qualification criteria such as a minimum number of participants or stages.

In Federation admin, then Grades, define your grades and their score thresholds. The editor lets you reorder grades, and thresholds must decrease from the top grade down.

Run a recalculation from Federation admin, then Classification, or schedule it. It assigns each shooter a grade from their best results and never downgrades automatically. The run is blocked while a series is active unless you force it.

Yes. Enable on-behalf invoicing on the federation, then trigger member invoices for each affiliated club. The federation becomes the issuer and is paid directly, then remits club fees off-platform.

Card payments run through Stripe, and StageOne never stores your card details. Organisations collect through their own connected Stripe accounts, and EU data residency is respected.

Each match sets its own cancellation policy - flexible, moderate, or strict. Eligible refunds are returned to your original card automatically when you cancel before the match starts.

StageOne is built for GDPR: data is hosted in the EU, personal data is pseudonymised on erasure, and administrators only see what their role needs. You can request erasure anytime under Settings, then Privacy and data.

Email hello@stageone.systems and we'll get back to you. Include your club or match name and a short description so we can help quickly.